COMMONLY ASKED QUESTIONS
CAN I CANCEL MY ORDER
We are unable to cancel your oder once this has been placed and accepted.
You can of course always return your order as long as this is done within 14 days of receipt.
Please see below our return policy.
​
​
HOW DO YOU TAKE PAYMENTS?
For all orders, we take secure payment over debit or credit card or Paypal.
WHAT IS YOUR RETURN POLICY?
We will gladly accept returns.
Contact us within: 14 days of delivery
Dispatch items back within: 21 days of delivery
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
-
Custom or personalised orders
-
Perishable products (like food or flowers)
-
Digital downloads
-
Intimate items (for health/hygiene reasons.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
DO YOU OFFER FREE DELIVERY
Free delivery is available for minimum order of £70.
HOW DO I CHECK THE STATUS OF MY ORDERS?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at indoorplantsparadise@gmail.com with your name and order number, and we will look into it for you.
DO I HAVE TO REPOT MY PLANTS WHEN IT ARRIVE?
The short answer is, no. First, let your plant adjust to its new environment. Place the plant in the spot you plan to keep it in. Let it settle in for about two weeks.
DO YOU OFFER GIFT CARD?
Yes, we offer gift card. Click here to go to our gift card page